Terms of Use for Community Outreach for Healthcare Access, Inc.

January 15, 2025

Introduction

Welcome to Community Outreach for Healthcare Access, Inc. DBA Lynq Health (“Company”). By accessing or using our website located at https://www.mycoha.org (“Website”), you agree to comply with these Terms of Use and our Privacy Policy. Please read them carefully.

This Agreement contains important information about your rights, including your consent to receive marketing communications from us and our partners. If you do not agree to these terms, please discontinue use of the Website immediately.

1. Consent to Communications

By providing your contact information on our Website, you are agreeing to receive transactional and informational communications related to your inquiries. To receive automated marketing communications, you must provide express written consent.

How We May Contact You

We may contact you via:

  • Phone calls (manual and automated)

  • Text messages (SMS/MMS)

  • Pre-recorded or artificial voice messages

  • Email communications

  • AI generative voice

The following Terms of Service and Privacy Policy apply to Lynq Health’ use of SMS via 10DLC and short codes.

SMS Terms of Service

  • Program description: Community Outreach for Healthcare Access, Inc. DBA Lynq Health is a media/marketing company that provides information and services to help consumers gain access to affordable and effective healthcare. Community Outreach for Healthcare Access, Inc. DBA Lynq Health media/marketing company also sells advertising, marketing, and research services to our business clients. We utilized text messaging for customer care (to service inquiries, to provide quotes, to provide customer service, to inform current customers and prospective customers of new products or services). We also use texts for marketing purposes (exclusive customer perks, birthday & anniversary wishes, referral incentives, exclusive promotions or discounts, highlighting timely topics, urgency-driven campaigns, wellness-oriented campaigns, seasonal or holiday campaigns, community engagement updates, promoting reviews or testimonials, FAQ or myth-busting campaigns, wellness challenges, charity partnerships). We are utilizing texts for account notifications (billing. updates, password resets, redirect to email for more sensitive information). This campaign will be used to inform current and potential customers of products and services related to the healthcare industry for which they may qualify, provide useful general information, satisfy customer service requests, and respond to requests for more information. We provide our business customers with in-depth market analysis, marketing assistance and support, advertising services and the like. Message frequency may vary.

    Marketing Sample: “This is Tony from Lynq Health. If you are interested in learning more about your insurance options, please give us a call or fill out the form at our website.”

     

    Customer Care Sample: “If you need to receive your new member ID cards, please let us know. Susan from Lynq Health.”

     

    Account Notification Sample: “This is Charles from Lynq Health. Your membership will be effective starting February 1, 2025. If you have any questions, please do not hesitate to call.”

     

    Consumer-Initiated: “This is the first time you have communicated with Lynq Health at this number. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP. Reply HELP for help.”

  • Frequency: Message frequency varies but is almost always triggered by a subscriber action.

  • Opt-out: You can cancel the SMS service at any time. Just reply back with STOP. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just reply back with START and we will start sending SMS messages to you again.

  • Help: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly by contacting our support team at contact@mycoha.org or calling our support helpdesk at 407.612.1020.

  • Interruption: Carriers are not liable for delayed or undelivered messages.

  • Cost: As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

  • Privacy: If you have any questions regarding privacy, please read our privacy policy here.

Your Consent Choices

You will be presented with a consent form to choose your communication preferences. You must opt-in to receive marketing communications through automated methods by selecting a consent checkbox during form submissions.

Example Consent Language:

“By checking this box, I agree to receive automated marketing communications from Riverside Insurance Marketing. I understand that consent is not a condition of purchase, and I may opt out at any time by replying STOP to any text message.”

2. Requests for Quotes or Offers

Our Website provides the opportunity to request quotes from our partners. By submitting a quote request, you agree to be contacted for informational purposes regarding your request.

However, to receive automated marketing communications beyond the initial inquiry, you must provide separate express written consent.

Example:

  • Informational Call/Text: Allowed without written consent for responding to your inquiry.

  • Marketing Call/Text: Requires written consent if using automated systems.

3. Opt-Out Mechanism

You have the right to opt out of receiving marketing communications at any time. To opt out:

  • Text “STOP” to any text message from us.

  • Click “Unsubscribe” in any marketing email.

  • Contact us at contact@mycoha.org to update your preferences.

Once you opt out, we will immediately cease all marketing communications.

4. Third-Party Service Providers

By submitting a request through our Website, you acknowledge that your information may be shared with our Service Providers for the purpose of fulfilling your request. These Service Providers are responsible for their own compliance with applicable laws, including TCPA.

We are not responsible for any communications sent directly by Service Providers. You should review their consent and opt-out policies separately.

5. Electronic Signature and Consent

By completing a form on our Website and selecting “Submit,” you are providing your electronic signature and agreeing to these Terms of Use.

In compliance with the Electronic Signatures in Global and National Commerce Act (E-Sign Act), your electronic signature is legally binding.

6. Changes to These Terms

We may update these Terms of Use from time to time. Any changes will be posted on our Website with an updated effective date. Continued use of the Website after changes are posted indicates your acceptance of the new terms.

7. Contact Information

If you have any questions about these Terms of Use or your consent preferences, please contact us at:

Community Outreach for Healthcare Access, Inc.
2750 Taylor Ave., Ste. A-63
Orlando, FL 32806
Phone: (407) 362-7744
Email: contact@mycoha.org